Corporate Culture Demystified: Why good business strategies fail (Demystified Series Book 2) by Pillay Marc

Author:Pillay, Marc [Pillay, Marc]
Language: eng
Format: epub
Publisher: Marc Pillay
Published: 2020-07-19T16:00:00+00:00

Indeed, there are genuine cases where sudden, unexpected events disrupt our plans, making it nigh on impossible to meet certain deadlines. It happens! But there is still a duty to communicate to the next person that you will not meet the initial deadline, and to simultaneously propose a new one. Perhaps the most important aspect of this duty is that you should perform it before someone has had to make a follow-up when you’ve missed the deadline. And this duty arises not from policy or procedure, but from common sense, common courtesy and general business etiquette. The fact that this is not done and that the follow-up must be, and is, made – as a matter of routine in most cases – talks not to policies and procedures. It talks primarily to the organisational culture.

To reiterate, follow-ups are one of the biggest curses faced by businesses. Follow-ups account for a large proportion of interruptions in the workplace – a plague that we looked at in Chapter 9 . They serve only to expose the fact that people are simply not doing what they know they should be doing, when they should be doing it. And each follow-up is an unproductive use of the time of both the person following up and the person being followed up. In the previous chapter we looked, in detail, at how much time is actually wasted on interruptions. But follow-ups become the norm because the organisational culture dictates that it is okay not to do things on time and, also, not to say anything about it either. The organisational culture is one that lacks respect for co-workers, and lacks accountability for things that are not done when they are supposed to be done.

Before thinking about high-level strategic plans and devising a plethora of policies and procedures aimed at optimising business efficiencies, a bit of time needs to be taken to analyse how routine day-to-day activities are carried out, which is a function of the corporate culture more than anything else.

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